Recruitment Services

Individual approach is at the heart of how we deal with recruitment. We believe that selecting the right people to join your team is one of the single most important business tasks with a direct impact on your commercial success. Having spent many years in leadership positions which involved recruiting, we know how frustrating it can get when headhunters don’t get it right.

To make sure that we blow it out of the water for you we will:

• Organize a meeting with you and your management team to make sure that we understand your business, organization, culture, values, goals and requirements of the position.
• Ask you for a thorough brief on technical skills and other competencies that are required to be successful in the job and your organization. If you don’t have those to hand yet, we will help you get the basics on paper to organize your thoughts and the recruitment process.
• If you let us, we are big fans of involving team members in the recruitment process. After all, who best to tell us what it takes to do the job on a day-to-day basis? It’s a total “win -win” as far as we are concerned. We gain the knowledge that helps us to get it right, and your team members get to participate to the recruitment process. In turn, they realise their contribution matters, encouraging them to take responsibility for assisting their new teammates as they settle in.
• Based on the information gathered, thoroughly and individually evaluate all suitable candidates against the criteria you set. We will never send to you a profile of a candidate who has not been put through a complex assessment and a thorough reference check.
• Once we’ve found the right person, we will help you navigate the sometimes treacherous waters of negotiating terms, conditions, benefits package and closing the deal.
• We will follow up with you and the candidate for the first three months of their employment. This is crucial in making sure that we facilitate two-way feedback, ironing out any potential issues before they become too big to be easily solved. After all, the candidate’s and your success is our success.
• In the very unlikely event that we do not get it right, we will make it an absolute priority for us to find a replacement candidate for you free of charge.

In addition, we can

• Work with you to design a bespoke recruitment process and/or recruitment toolbox for your organization, including the selection and implementation of recruitment and selection software, design of competency based evaluation process, design and execution of assessment centers, psychometric evaluations and reference checks process.
• Design, create and execute innovative, mass recruitment campaigns for new business openings, particularly specializing in limited labor pool environments

Employer Branding

What is the mission, vision, values and objectives of your business? Do you have them defined? How do you ensure that your people know and understand them, live and breathe them every day and are the best ambassadors within your customer base and local community? Do habits and behaviour of your team reflect your brand promise?

Through our hands on, innovative approach we will help you to:

• Understand how your brand connects with what your team does every day across the business
• Take a thorough look at your organization and help define/refine your vision and mission
• Outline your current organizational culture, then analyze how it connects with your vision, mission, business goals and results such as profitability and customer satisfaction
• Design an action plan that will ensure that your team is totally aligned with your brand promise; your employees identify themselves with your organizational mission, values and culture; increase engagement, loyalty and productivity.
• Based on your product brand, create an innovative, engaging and fun brand for all internal customers (employees), including a basic implementation toolbox.
• In a world where competition for talent is fierce, stand out from the crowd when it comes to attracting new blood to your organization.

Training, Learning and Development

We always hear from company executives how important training is. Why then, is it so difficult to find money for it? And why, at the slightest sign of trouble, is training budget the first victim of cuts?

Our philosophy of seeing HR as a profit centre is key to ensuring that training, learning and development is perceived as the foundation to customer satisfaction and profitability.

Our comprehensive range of services includes:

• Development of comprehensive, business driven Learning and Development strategy focused on ROI.
• Gathering all available data (including customer and employee satisfaction numbers) to conduct a thorough training needs analysis; working with you to design a plan that will have a measurable impact on your results.
• Based on your customer service data, design and delivery of customer service training courses that are guaranteed to improve your scores. For hotel openings, we can either deliver your branded service training, or deliver a custom made course that is based on latest trends within your market.
• Leadership development. From complex, custom designed leadership development strategies, to one-off courses focusing on specific leadership skills such as coaching, communication, performance management, etc., we will link our work with your strategy and results.
• Team Building. Sometimes teams need a little help to bond. We have a number of strategies to bring teams closer together, not only through creative activities, but also through analysis of their personalities, roles, common goals and objectives. In our sessions behavioral science meets fun, and teams emerge energized, motivated and closer together.
• Executive Coaching. This is a powerful tool to unlocking high performance through increased self-awareness and emotional intelligence. Our thorough knowledge of the hospitality and service industries coupled with years of experience working with mid and high level executives provides our clients with a powerful ally, who is always in their corner, ready to guide them to success. In our approach not only do we help executives hone in their leadership skills, but also to also build their awareness of their own blind spots, sometimes even dishing out the cold truth that nobody else is willing to tell them. We make sure they understand what their vulnerabilities are, and help them understand their values, building their personal leadership brand.

Industrial Relations

Having spent many years dealing with workers unions in Europe, North and South America and the Caribbean, we understand that industrial relations can sometimes not only be tricky, but threaten the success of your business.

At B Inspired, we believe that any industrial relationship must be based on a balance of mutual respect, understanding, and common goals. Any time one of these components is missing, trouble is likely to start.

We offer a number of services related to management of industrial relations, including:

• Design and delivery of industrial relations strategy. We will thoroughly analyze your status quo, help you figure out what your optimal position should be, and guide you through a plan to get there. If need be, we can work with your existing labor attorneys or provide recommendations to engage them.
• Assist in negotiations of collective bargaining agreements. Sometimes, a fresh pair of experienced eyes and ears at the negotiating table is just what is needed to find the compromise. We can lead the negotiations on your behalf, or join your negotiations team to provide support and advice during the process.
• Crisis management. Sometimes we are called when the relationship has broken down and a crisis such as a strike has erupted. Tensions are very high and by then each side has usually dug themselves into their respective trenches, making resolution very difficult to achieve. Our expertise in communication and conflict resolution, coupled with many hours spent at the negotiation table will allow you to get back on track effectively and quickly.

Performance Management

Ahhhh, the dreaded annual appraisal that has to be done as a condition of bonus, we hear you sigh… Nothing can be further from what we do.

We understand that different organizations, based on their objectives, values, goals and culture, will have different, natural ways of evaluating and rewarding performance. We will meet with your team and understand the key drivers of your organizational performance, then design an innovative and a bespoke solution that will transform the way you manage your team and link it directly to your bottom line and customer satisfaction.

Or, if you prefer a more standard approach, we can guide you through a selection and implementation of one of the “off the shelf” solutions available on the market. This will certainly cover your basics and have you on your high performance journey in no time at all.

Employee Engagement and Satisfaction

This is a no brainer and all studies unequivocally agree. The higher the employee satisfaction and engagement rates, the better the customer satisfaction and financial results are. At the same time, many recent reports suggest that as millennials enter the workforce, their expectations and needs are different to what employers have traditionally been used to providing. In a constantly evolving world where a job for life is truly a thing of the past, how do you ensure that your team is fully engaged, on board with your strategy and having fun at work?

At B Inspired, our expertise spans across different cultures, age and socioeconomic groups. From working with some of the toughest labor pools in the Caribbean and South America to graduates of best Swiss hotel schools, we know how to design and deliver an engagement strategy that turns employees into your most loyal ambassadors. Whether you need to design and deliver an Employee Engagement & Satisfaction Survey, or develop and implement a creative action plan, we are here to help. We will also show you how to measure the impact of employee engagement and satisfaction on your bottom line, helping you to build the all-important business case for the boardroom.

Startups and Openings

Not many things can beat the excitement of starting up a new business venture or an opening of a new restaurant or hotel. During our careers, we have done it numerous times across the globe. We intimately know and understand the bare knuckle ride, blood, sweat and tears that goes into it. The stress, the never ending tasks to complete, the hundreds (if not thousands) of issues to resolve, the countless work hours that never seem to be enough anyway. But each time the doors are opened and we see customers dining, swimming, dancing and creating memories, we can’t help but feel immense pride that we have been part of the team that created that special place.

We are hands on, knowledgeable, passionate and calm. From creation and management of critical paths, to hiring, training, SOP creation and implementation, B Inspired is an invaluable resource during any opening/ start up journey.

Productivity Optimization and Reorganizations

Productivity and workforce optimization are often considered a difficult subject on the business agenda. Particularly in unionized environments, just the mention of the words causes backlash amongst the fears of job losses and increased workloads. Yet the undeniable and very real impact the lack of a productive, well optimized workforce has on the bottom line makes it impossible to ignore.

During the years of managing employee productivity and multi million payroll budgets we have learnt that if approached correctly, the issue does not have to be scary and painful to implement. Once on board, we will perform thorough analysis of business and its resources, involve leaders and key team members, and deploy our industry standards knowledge and superior communications skills to ensure success in streamlining and optimizing your workforce.

HR Health Check

At B Inspired we understand that sometimes organizations need a little outside helping hand to take stock of their capabilities and effectiveness. We have designed the HR Health Check with this in mind. Once on board, we will conduct a thorough audit of the HR department, the policies, procedures, and their implementation and effectiveness level. We will compare this to best HR practice and industry standards, and provide a comprehensive report on our findings, including insightful and straight forward recommendations. We can also take it a step further working with our clients to create a powerful action plan that will place HR as the strategic business partner that any business leader would wish for.

Employee Communications

In our many years of applying and evaluating employee engagement and satisfaction surveys across continents and industries, we very often see employee communications as a key point that requires focus and improvement. This is a dangerous place to be in. Not only does it often risk customer experience suffering, it leads to people feeling out of the loop, unimportant and disassociated from their employers. But in very fast paced, busy work environments, how do we make sure that our employees are “in the know”? At B Inspired, we will design a proactive, engaging and creative communications plan that will ensure that your team is always up to date, feeling profoundly involved. We use a wide range of strategies, from traditional communication tools to innovative social media campaigns, community influencers and groups.

We also offer crisis communication services. When the going gets tough, keeping the team calm and informed without jeopardizing your position can be a very difficult task. B Inspired has the expertise and the experience needed to help you navigate through treacherous waters in an honest and considerate way that will keep your team loyal and engaged.